Refund & Cancellation Policy

SalesHive provides managed B2B growth services — outbound lead generation, paid advertising, content, website development, and marketing-automation builds — delivered as monthly retainers and fixed-scope projects by Saleshive Recruitment (Pty) Ltd (registration 2024/701260/07). Because our work is a service delivered by our team over time, not a physical product, this policy explains when fees are refundable and how to cancel.

1. Monthly retainer services

• Cancellation:you may cancel an ongoing monthly service at any time by giving 30 days’ written notice to info@saleshive.co.za. Service continues, and is billed, through the notice period.
• Current month: fees for a month in which work has already commenced are non-refundable, as the team, tools, and sending infrastructure for that month have been allocated.
• Prepaid future months: if you have prepaid for months in which no work has yet started, those months are refunded in full on request.
• Onboarding / setup fees: one-time setup fees are non-refundable once onboarding work has begun.

2. Fixed-scope projects and build services

• Deposits and signature payments: the initial deposit or signature payment secures your place in our build schedule and is credited in full toward your project total. It is refundable only if requested before any work has commenced; once we begin work it is non-refundable, as resources are committed on your behalf.
• Milestone payments: fixed-scope projects are delivered against agreed milestones. Payments made for a completed or in-progress milestone are non-refundable. Amounts prepaid for milestones not yet started are refundable on request.
• Scope changes: changes to an agreed scope are handled by written agreement and may adjust the total fee.

3. One-off deliverables (websites, landing pages)

These are typically billed as a deposit plus a balance on delivery. The deposit is refundable before work commences; once design or development has begun it is non-refundable. The final balance is due on delivery of the agreed deliverable.

4. What clients receive

For lead-generation and growth engagements, clients receive the campaigns run on their behalf and the results those campaigns produce — including qualified decision-maker replies, booked meetings, and performance reporting through their client dashboard. SalesHive does not resell third-party contact databases; each engagement is a managed service run to the client’s brief, as described in our Privacy Policy.

5. How to request a refund or cancel

Email info@saleshive.co.za with your company name and the service concerned. We acknowledge all requests within 2 business days and process approved refunds to the original payment method within 5–10 business days.

6. Disputes

We aim to resolve any billing concern directly and quickly. If you believe a charge is incorrect, please contact us first so we can put it right before raising a dispute with your card provider. These terms are governed by the laws of the Republic of South Africa and sit alongside our Terms of Service.